Mediation works because it provides a forum for people to communicate their issues with the person with whom they are in conflict, in a neutral, safe and semi-formal setting. The discussions are facilitated through the mediator who provides that opportunity to the parties. The mediator can often provide helpful directions or suggestions but most importantly, helps to improve the level of communication between parties in dispute.
The best negotiation occurs where there is a level playing field. Mediation is often successful because it:
- Separates the people from the problem
- Focuses on the parties' interests
- Invents options for agreement
- Insists on objective criteria
- Brings people together much sooner than if they were to go to Court instead